Update support guidance for Azure Local Premier solutions#4173
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Karl-WE wants to merge 6 commits intoMicrosoftDocs:mainfrom
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Update support guidance for Azure Local Premier solutions#4173Karl-WE wants to merge 6 commits intoMicrosoftDocs:mainfrom
Karl-WE wants to merge 6 commits intoMicrosoftDocs:mainfrom
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Added note about CSP and Premier solution support for Azure Local.
Karl-WE
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@Karl-WE : Thanks for your contribution! The author(s) and reviewer(s) have been notified to review your proposed change. |
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Learn Build status updates of commit 1560b4e: ✅ Validation status: passed
For more details, please refer to the build report. |
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Pull request overview
Updates Azure Local support guidance to clarify who customers should contact for support, including CSP customers and Azure Local Premier solution customers.
Changes:
- Splits the introductory support paragraph for readability.
- Adds a NOTE callout covering support paths for CSP customers and Azure Local Premier solution customers.
Comments suppressed due to low confidence (1)
azure-local/manage/get-support.md:23
- The NOTE says Premier solution customers don't need a Microsoft Azure support plan, but a few lines later the article states that creating an Azure Local support request requires a paid Azure support plan. Please clarify the exception (for example, explicitly scope the paid-plan requirement to non-Premier scenarios) to avoid conflicting guidance.
> If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary.
Updates for Azure Local are released monthly to enhance customer experience. To keep your Azure Local instance in a supported state, you have up to six months to install updates, but we recommend installing updates as they're released. Microsoft provides monthly quality and security updates for each supported version of Azure Local and quarterly feature releases.
To create an Azure Local support request requires one of the following Azure support plans: Standard, Professional Direct, or Developer. You can't use the Basic plan.
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azure-local/manage/get-support.md
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| >[!NOTE] | ||
| > If you are a customer of a Cloud Solution Provider (CSP), contact your CSP for support. <br> | ||
| > If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary. |
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Wording is gendered/ambiguous: "on his own terms" reads like it refers to an individual person. Please use neutral language (for example, "at its discretion" / "as needed") and avoid implying unilateral escalation terms if that's not intended.
Suggested change
| > If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary. | |
| > If you are a customer using an Azure Local Premier solution, contact your OEM for support. You do not require a Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support as needed. |
azure-local/manage/get-support.md
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| > If you are a customer of a Cloud Solution Provider (CSP), contact your CSP for support. <br> | ||
| > If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary. |
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The NOTE block uses an HTML
for line breaking. In this repo, multi-line notes typically use a blank quoted line and/or a quoted list ("> - ") rather than
, which renders more consistently across doc pipelines.
Suggested change
| > If you are a customer of a Cloud Solution Provider (CSP), contact your CSP for support. <br> | |
| > If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary. | |
| > - If you are a customer of a Cloud Solution Provider (CSP), contact your CSP for support. | |
| > - If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary. |
azure-local/manage/get-support.md
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| >[!NOTE] | ||
| > If you are a customer of a Cloud Solution Provider (CSP), contact your CSP for support. <br> | ||
| > If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary. |
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Typo/grammar: "If you are a customers" should be singular to match the rest of the sentence.
Suggested change
| > If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary. | |
| > If you are a customer using an Azure Local Premier solution, contact your OEM for support. You do not require a Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on their own terms, when necessary. |
azure-local/manage/get-support.md
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| >[!NOTE] | ||
| > If you are a customer of a Cloud Solution Provider (CSP), contact your CSP for support. <br> | ||
| > If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary. |
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Grammar: "a Azure Local Premier solution" should use "an" (and consider matching capitalization used elsewhere, e.g., "Azure Local Premier Solution").
Suggested change
| > If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary. | |
| > If you are a customer using an Azure Local Premier solution, contact your OEM for support. You do not require a Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on their own terms, when necessary. |
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Can you review the proposed changes? IMPORTANT: When the changes are ready for publication, adding a #label:"aq-pr-triaged" |
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Update the support article date from 11/04/2025 to 03/04/2026.
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Karl-WE
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Mar 4, 2026
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updated ms.date as suggested by Copilot
Clarified support contact instructions for Azure Local Premier solutions. grammar fixes
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Learn Build status updates of commit b4d59a4: ✅ Validation status: passed
For more details, please refer to the build report. |
updated note / formatting
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applied corrections as per suggestion of Copilot |
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Learn Build status updates of commit 433f3ba: ✅ Validation status: passed
For more details, please refer to the build report. |
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Added note about CSP and Premier solution support for Azure Local.